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Frequently Asked Questions
Yes. All iPhones are brand new. They’re briefly powered on only for the customization process, then switched off again. Each device comes with its original IMEI box.
We customize the back cover with a premium design or finish. The inside of the iPhone stays 100% original.
No. Performance, camera, software updates, and usability are exactly the same. It’s an original iPhone—just with a unique back.
Yes. You get a 12-month warranty covering technical defects. You can also extend it to 24 months at checkout as a paid add-on.
Production takes 4–7 business days. Shipping with DHL Express usually takes 1–3 business days.
Since each iPhone is custom-made, returns are only accepted if it arrives damaged or defective. Please contact us within 48 hours.
Yes, but like any premium finish, care matters. We recommend using a transparent case to keep it looking new.
Yes. You’ll receive a custom Coolmix Gold box (made in your chosen color), the original Apple box with matching IMEI, and the Apple USB-C charging cable.
Yes. All devices are fully unlocked and work with any carrier worldwide.
You can reach us by email or through the contact form on our website. We usually reply within 24 business hours.
